Privacy policy

Last updated: 14 September 2026.

Who this covers

This notice explains how One Up Café Bistro uses information submitted through this website. You can contact us using our enquiry form or write to One Up Café Bistro, 42 Dean Street, Newcastle upon Tyne, NE1 1PG.

Enquiries

We ask for your name, email address and message so we can respond to your enquiry. Please do not include payment details or sensitive personal information in your message. Website enquiries are processed using Netlify Forms.

One Up Club

If you choose to join the club, we use your name and email address to send café news and offers with your consent. Your birthday is optional and is used for birthday offers. Club contact information is processed using Brevo. You can unsubscribe using the link in our marketing emails or contact us to withdraw your consent.

Service providers and links

Our hosting and email providers process information to operate these services. The website also links to Google Maps and social platforms; those sites apply their own privacy notices when you visit them.

Keeping your information

We use enquiry details to handle your request and related follow-up. Club information is used while you are subscribed. Contact us to ask about information we hold, its retention or deletion. Limited records may need to be retained to handle outstanding requests or remember an unsubscribe preference.

Your choices

You can contact us to request access to, correction of or deletion of your information, or to raise a privacy concern. You can also raise a concern with the UK Information Commissioner's Office.

Cookies

The website code does not set advertising or analytics cookies. Hosting security features and external sites may operate separately.